Singapore

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Find a Western Union location near you in Singapore.

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Send money online if you live in one of the
following countries:
Other Western Union sites:

QUESTIONS? Please Contact Us!

6336 2000 (for calls within Singapore) or
+65 6336 2000 (for calls from overseas)

F.A.Q.

You can find the answers to many of your questions below. But if you still need to know more, do not hesitate to call our Singapore hotline at 6336 2000 (for calls within Singapore) or +65 6336 2000 (for calls from overseas).

All you need to know about:


MONEY TRANSFERS

General Questions

  1. They are our representatives that you can approach in order to transfer money. In Singapore, in addition to the 7 flagship locations, Western Union Money Transfer service is available at designated Singapore Post, RHB Bank and American Express branches. In other countries, they may be in supermarkets, grocery stores, check cashers, mailbox centers, drug stores, travel agencies, depots, airports, train and bus stations, currency exchange office and other retailers.

  2. You can easily locate a Western Union Agent online or call our Singapore hotline at 6336 2000 (for calls within Singapore) or +65 6336 2000 (for calls from overseas).

  3. You, or anyone who needs to send or receive money in a fast, convenient and reliable manner. Example:
    • Those who support relatives or friends.
    • Travelers in emergency situations.
    • Someone sending money as a gift.

Sending Money

  1. a. Visit your nearest Agent location.
    b. Complete the ‘To Send Money' form and show the Agent your original valid government-issued photo identification. In the case of sending money to a bank account (available for Philippines, Indonesia and China), fill up the “Direct to Bank” form
    c. Give the Agent your payment together with the necessary fees in cash.
    d. The Agent will then give you a receipt and your Money Transfer Control Number (MTCN).
    e. Put your signature on the receipt. Transaction is complete.
    f . Call the recipient of your money and relay the necessary information to him/her such as the sender’s name, amount sent, MTCN, and the country the money was sent from. In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

    In the case of sending money to a bank account in China for the first time, please note that the receiver must call up the call center in China to verify the following:

    • Receiver’s name in Chinese characters
    • MTCN
    • Receiver’s valid identification
    • Bank name, and
    • Bank account number

    This is only a one-time verification for the receiver and the second transaction onwards will be sent directly to the bank account of the receiver.

    If you have a Western Union Gold Card, you can send money through Western Union simply by presenting your card along with your original valid government-issued identification to the Agent. Inform the Agent of the receiver you wish to send money. The process after this is the same as from c) to f) above.

    In case of a new customer, please fill out the “To Send Money” form with the receiver information and the country of send.

    Learn more about sending money

  2. Bring your current original valid government-issued photo identification and cash to cover your payment and fees. You can also bring along your Western Union Gold Card which helps to speed up your transaction.

  3. Western Union, based on information from the Monetary Authority of Singapore (“MAS”), has rules on the sending limit and may enforce these rules anytime. So it is advisable to check your local Western Union Agent for details. In other countries, you may send as much as you wish. However, for certain amounts to certain countries, you may be asked to provide additional information or documentations.

  4. There is always at least one Western Union Agent location that’s open for business between 9am to 9pm in Singapore.

    Find your nearest Western Union Agent.

  5. Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and Money Transfer Control Number. We’ll then update you on the latest status of your money transfer.

    Check your money transfer status now.
    Or call our Singapore hotline at 6336 2000 (for calls within Singapore) or +65 6336 2000 (for calls from overseas).

  6. No. Remember, to protect yourself, never send money to someone you don’t know. If you think you’ve been scammed, contact us immediately.

    Learn more about fraud protection.

Receiving Money

    • Visit your nearest Western Union Agent location
    • Complete the ‘To Receive Money’ form and hand it to the Agent with your current original valid government-issued photo identification and Money Transfer Control Number.
    • You’ll be given a Receipt. Read through it thoroughly and then put your signature on it.
    • The Agent will then hand you the Receipt and your money.

    In the case of Direct to Bank service to Philippines and Indonesia, the money will be transferred to the receiver’s bank account.

    In the case of sending money to a bank account in China for the first time, please note that the receiver must call up the call center in China to verify the following:

    • Receiver’s name in Chinese characters
    • Money Transfer Control Number (MTCN)
    • Receiver’s valid identification
    • Bank name, and
    • Bank account number

    This is only a one-time verification for the receiver and the second transaction onwards will be sent directly to the bank account of the receiver.

    Learn more about collecting your money

  1. Please get these details ready:
    • The sender’s full name (that is, first, middle and last names).
    • The country where the money was sent.
    • The amount that was sent.
    • The Money Transfer Control Number (MTCN).
    • Your government-issued identification with photo.

    For more information, do check with your nearest Western Union Agent.

  2. Simply locate the ‘Tracking’ link on the homepage of our website. Then type in the sender’s name and Money Transfer Control Number. We’ll then update you on the latest status of your money transfer.

    Check your money transfer status now.

    Or call or our Singapore hotline at 6336 2000 (for calls within Singapore) or +65 6336 2000 (for calls from overseas).

  3. Generally, money transfers are paid with cash. However, in some foreign countries, in some cases, we may use a money transfer check or pay-out card.


FRAUD PROTECTION

We value your business. And we take pride in delivering your funds in the quickest and most reliable way possible. However, it is important that you protect yourself from fraudsters who are out to get your money.

Always make sure you know who you are sending money to. If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller. We are not responsible for the quality or non-receipt of any goods or services.

Below are some frequently asked questions about fraud. For more information, please visit the Anti-Fraud section in our Web site.

  1. Yes. Some common scenarios include:
    • Being required to pay a fee before receiving a loan
    • Sweepstakes, prize, or lottery company representatives who tell you to transfer money to them in order to claim a prize you have won (there are many companies running fraudulent contests. They require you to transfer them money but give you nothing in return)
    • Unsolicited letters or e-mails from Nigeria or other foreign government officials requesting assistance to transfer funds from a foreign country into your bank account
    • Telephone calls from the police claiming someone you know has been in an accident or arrested and money is needed
    • Unsolicited letters or e-mails offering an unrealistic price for expensive or difficult to find items
  2. If you receive an e-mail from anyone claiming to be from Western Union and you are unsure about it, do not click on any links in the mail. This may be a "phishing" attempt to acquire sensitive information from you. Instead, immediately forward the suspicious mail to CustomerService.Asia@westernunion.com.

    Western Union will never send you e-mails to ask for your user ID, password, or credit card details.

  3. The ‘Test Question’ feature is designed for emergency situations where the receiver does not have proper identification (e.g., his or her wallet and identification have been stolen). It should never be used as additional security or to delay payment. In many places, we will pay the receiver whenever the receiver shows proper identification, even if he/she does not know the answer to the question.

  4. No. Our business is to transfer funds from a sender to a receiver. When using our services, we caution you against sending money to strangers. It is the sender's responsibility to know the party to which the funds are being sent. Using a fictitious name or changing the receiver's name after the money transfer has been sent is not a guaranteed means of securing funds. If a receiver presents proper identification with the same name as on the money transfer, payment will be made.

    Be wary of third-party "collection" or "holding" services unless they are reputable, licensed escrow services. We are not an escrow service, should not be used as an escrow service, and are currently not affiliated with any escrow services.

  5. For online auctions, examine feedback about the seller carefully and know the warning signs associated with fraudulent auction sales. Most online auction sites have safety guidelines or FAQs that can help you identify potentially fraudulent sales. Be wary if the seller is using a free email address or insists on accepting only one form of payment. Report any suspicious activity and file non-delivery of goods complaints with the auction site through which you purchased the item.

    Remember that Western Union never acts as a guarantor of an auction buyer or seller's performance.

  6. Contact your government's Office of Consumer Affairs and police station if you are uncertain or suspicious of a telephone, mail, or e-mail solicitation.

    If you feel you have been a fraud victim, you contact your local police immediately.

    • Always make sure you know who you are sending money to. If you are purchasing goods or services through Western Union, it is your responsibility to verify the legitimacy of the seller. We are not responsible for the quality or non-receipt of any goods or services.
    • Discontinue a call if a caller coaches you to respond to questions asked by Western Union.
    • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.

Remember, if it seems too-good-to-be-true, it probably is.